According to Wikipedia, Outsourcing is the process of contracting an existing business process which an organization previously performed internally to an independent organization, where the process is purchased as a service. It involves hiring another company to work for a company. There are various advantages and disadvantages that outsourcing can do. Therefore, it is a must for a company to consider things before starting to outsource.
First, as a company owner, you need to determine the need for you to outsource. Checking for complexity of existing business processes should be considered. If you want to generate more income, then you need to focus on how you can save and reduce costs. If the processes are expensive and time consuming, then it is more likely to be efficient if you outsource. Other reasons that outsourcing can do are: (1) The company can focus on its core business; (2) The company is free of any hassle; and (3) The company can gain more knowledge and experience.
Second, you need to check the best company to contract to where you can purchase the service from. You need to know if you are hiring the right people. Qualifications, objectives and expectations should be set in order for you to determine the right people. Have some surveys on the most reputable companies. Choose the company where you can earn knowledge and profit more. Quality service is still the best way to provide good customer service.
Third, you need to allocate a budget. Though your primary objective is to cut down costs, you still need to invest to get a return of investment. Choose a company where you can reduce costs such as labor costs, regulatory costs and training costs. Business Processing Outsourcing Industries (BPO) would normally charge you per head depending on your required agents. If you are a starter, start with few agents so it will fit your budget. Once you get a good start, you can hire more agents to cover for your demands and needs.
Fourth, you should foresee the possible risks when you outsource such as slow increase of sales, risk of leakage and risk of privacy and security of information. This is always given when you invest something - you need to be a risk taker. After all, this might help you get more income. Revenue and profit plays a large role in outsourcing.
Fifth, as a business entrepreneur, you should know the right timing. Never dwell on something when you are not yet ready with all aspects: financially, mentally and socially. The need for you to outsource can be immediately or it can be in the future. Managing of resources, delegating of tasks and communicating with the company where you will be rendering a service from will be a challenging case. This boils down to organization of your day to day operations.
The question now is on you. Before starting to outsource, prepare all the things that you need to do. If you are in doubt, always seek an expertís advice or make some research.