Firms outsource for various reasons. They want to reduce more costs and increase profits. Some would want to delegate their tasks for convenience and others would like to gain more knowledge. It drives them away from hassles and troubles managing their operational activities and their manpower. This is why companies would want to outsource.
The following are commonly outsourced jobs from a business process outsourcing industries: (1) Customer Service; (2) Technical Support; (3) Appointment Setting and Outbound Telemarketing; (4) Content Writing and (5) Web Development and Link Building.
First, customer service is how you deal with the customers on the phone. This is the key for customer satisfaction. Unfortunately, not all companies can produce best agents to deliver customer service because of the lack of skills and facilities. That is why customer service jobs are outsourced because there are centers that are capable of training call handling and customer service skills that can help deliver the job that are expected from an agent. This includes answering inquiries, responding to complaints and attending to customers’ needs.
Second, technical support is assisting customers for system and network issues such as checking for problems, troubleshooting techniques and resolving technical issues while delivering good customer service. This requires multi-tasking though all steps on how to fix technical issues are available for the agents to assist their customers. This is a challenging skill that is why it is expensive and time consuming to train best agents who can deliver the job well. This is why technical support is outsourced for reducing costs and saving time and energy while companies can just focus on managing the core aspects of their businesses.
Third, Appointment Setting and Outbound Telemarketing are other outsourced jobs because not all companies can train good sales agents who can convince customers without sacrificing the quality of the call. It takes time and effort to learn how to negotiate and make a sale. You have to be knowledgeable, credible and persuasive to get what you want. There are centers that specialize on selling that can help companies reduce costs. This is why companies contract outsourcing industries to handle sales calls.
Fourth, Content Writing is another outsourced job because there are centers that can produce skilled people who are good in writing which involves checking for syntax and error and getting the main gist of the expected topic. These people are also quick in producing the write ups without being pressured of deadlines. This is why companies contract outsourcing industries to handle content writing because companies do not want to struggle hiring good writers.
Lastly, Web Development and Link Building are other outsourced jobs because it needs to have software and program to create traffic online. This involves search engine optimization that helps attract more customers for companies who would like to target online users. Internet marketing is very powerful that can help companies increase the number of their prospective clients and possibly increase their sales. This is why companies would outsource these jobs to find a better market.